Refund policy
At Eucalyra, customer satisfaction is our top priority.
If your order arrives damaged, defective, or incorrect, please email us within 7 days of receiving your order. Include your order number and clear photos of the issue, and we'll review your request as quickly as possible.
Once approved, your refund will be processed to your original payment method within 5–10 business days.
As our products are shipped directly from our trusted suppliers, we do not accept returns or refunds for change of mind, incorrect size selection, or misuse of the product.
However, if you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery with clear photos of the issue. We will review your request and, if approved, offer a replacement or refund.
If you have any questions or need assistance, our support team is always happy to help.